CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at (206) 200-4153 or send us an email at info@madeseattle.com

FAQ

 
Do I have to pay for shipping?
 

Yes! In order to make sure your piece arrives beautifully wrapped and safe, upon check out you will be charged shipping and handling fees depending on your location. 

 

If you have any questions regarding shipping prior to purchasing any pieces, feel free to contact us through the Customer Care form or directly at info@madeseattle.com.

What is your return policy?
 

We would like you to be completely satisfied with your purchase, if you are not please contact us at info@madeseattle.com.

 

Returns will be accepted up to 14 days after purchase date.

 

Merchandise must be in unworn, excellent condition. Customer must pay for the return shipping.

 
My piece broke, can you fix it?

We love our pieces, and want you to be able to wear them for as long as possible. Solstice guarantees all of our work for its lifetime. If anything unfortunate happens to your piece, we will fix it for you.

Send in a Customer Contact form or email us directly at info@madeseattle.com regarding the damage that has come to the piece. Images are encouraged, but not required. 

We will contact you within 1-2 business days with a response. Customer must pay for initial shipping charges. We will send the fixed piece back at no charge to the customer.

You are also welcome to stop into our physical location at Pike Place Market, and we will be more than happy to fix your piece in person.

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VISIT US

 

 1501 Pike Place #409 

                                           Seattle, Wa. 98101

                                                   

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